Privacy Policy — Westside Auto Wreckers Pty Ltd

Last updated: 26 October 2026

Westside Auto Wreckers Pty Ltd (ABN 75 698 043 113) values your privacy. This policy explains how we handle personal information when you browse our website, contact us, request auto parts, ask for a vehicle purchase quote or submit a lead through Google Ads.

1. Information we collect

Depending on your interaction with us, we may collect your name, telephone number, email address, vehicle make, model, year, condition, registration or identifying details you choose to provide, photographs, pickup suburb and address, details of your enquiry, and communications with our business. Where necessary for a vehicle transaction, we may request identity or ownership information.

When you use our website, technical information such as IP address, browser/device information, pages visited and referral information may be collected through hosting, security, analytics or advertising services operating on the site.

2. How we collect information

We collect information when you submit our website forms, contact us by telephone or email, enquire about stock, communicate with us regarding collection, or submit information through Google Ads lead forms. Some website usage information may be collected automatically through cookies and similar technologies where enabled.

3. How we use personal information

We use personal information to respond to enquiries, provide cash for cars and auto parts quotes, confirm vehicle or part details, arrange inspections and collection, communicate about transactions, provide customer support, maintain business records, help prevent fraud and misuse, and improve the operation of our website and services.

Where permitted, information about how visitors use our site may help us measure advertising effectiveness and improve our marketing. We do not use submitted vehicle enquiries to promise an offer or transaction without an assessment.

4. Google Ads, analytics and cookies

We advertise through Google Ads and may receive information that you submit using Google lead forms. Google processes information according to its own privacy terms and the settings of the services being used. Our website may use cookies or tags for advertising conversion measurement, analytics and website functionality. You can manage cookies using your browser controls; restricting cookies may affect some site features.

Learn more about Google's privacy practices at Google's Privacy Policy.

5. Sharing and service providers

We may disclose information to service providers who assist with website hosting, form delivery, communications, advertising, analytics, towing, vehicle collection or other services required to respond to your request. We may also disclose information when required or authorised by law. We do not sell customer enquiry information to data brokers or advertising lists.

6. Storage, security and retention

We take reasonable steps appropriate to our operations to protect personal information against loss, misuse and unauthorised access or disclosure. We retain information for as long as reasonably needed for business, transaction, record-keeping, dispute resolution and legal purposes, and then take appropriate steps to delete or de-identify it where practical.

7. Access and correction

You can contact us to ask what personal information we hold about you, request access, or ask us to correct inaccurate information. We may need to verify your identity before responding. We will consider requests according to applicable law.

8. Privacy concerns and complaints

If you have a question or concern about how your personal information is handled, contact us using the details below. Please explain the issue so we can investigate and respond. If your concern is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC), where applicable.

9. Overseas service providers

Some providers supporting website hosting, advertising, analytics or communications may process or store information outside Australia. We cannot guarantee that all service-provider data is processed only within Australia. The countries involved depend on the provider and its current arrangements.

10. Changes to this policy

We may update this policy when our practices, services or legal requirements change. The latest version will be published on this page with an updated date.

11. Contact Westside Auto Wreckers